Items Main Standards implementation
Safe flights We will observe all the procedures and standards according to the air laws and corporate maintenance policies.
We will achieve perfect safe flight with the best airplane maintenance.
We will guarantee safe flights by thoroughly implementing the corporate maintenance program to improve maintenance quality, and sustain the best condition for maintenance.
On-time flights To provide on-time flights, one of the important products of a carrier, we manage flights every week, every month, and every semi-quarter.
We identify factors which hamper on-time flights. At a monthly committee on on-time flights among hands-on workers, we find out solutions for the problems. As such we are committed to on-time flights.
Convenient reservation

You can make a reservation from 06:00 to 22:00. We will keenly and swiftly respond to your requests and questions.
We will provide kind service with bright and cheerful voice of a note of fa.
We will make sure that you don’t have any inconvenience by quickly answering the questions and requests.
When we refer your phone call to another employee, we will inform him or her well enough of the request so that you don’t need to explain again.
If we cannot answer you immediately, we will take notes of your number and name and provide an answer as soon as possible.
Smooth boarding When you check in, we will smile and greet you brightly. Also, we are committed to swiftly and accurately carrying on our task and aggressively responding to your requests and questions.
For you convenience, we will make an immediate announcement on departure and delays.
Clear and comfortable in-flight service
 From the moment you board the plane and disembark, the flight crew will provide service in your shoes with pleasant and friendly smile and talking, so that you can feel at home.
For your comfortable and enjoyable travel, we will maintain the airplanes clean and fresh.
All the flight attendances will put highest priority on passenger safety; will not overlook even a minor safety check; and will pay full attention on everything related to safety.
Top priority on customers with sincere service We will help the elderly and the disabled from the check-in to arrival.
The lost luggage in flight or registered in airports will be kept for up to 3 months.
We will fully cooperate with you to find lost property conveniently and quickly.
Answering the phone When the phone rings, we will answer the phone swiftly and say our name and where we are belong to with clear voice.
When we refer your phone call to another employee, we will inform him or her well enough of your request so that you don’t need to explain again.
If the employee in charge you need is unavailable, we will take a note and make sure that he or she calls you back.
If we cannot answer you immediately, we will take notes of your number and name and provide an answer as soon as possible.
A visit from customers When we greet you, we will stand up, smile brightly and say “Welcome” or “May I help you?” When you complete your business and walk out, we will say “Have a nice day” or other adequate words.
We will put nameplates on each desk so that you can easily find needed employees.
When we greet you, we will say our name and title and have a kind attitude.
We put priority on customers’ requests more than any other work.
If you visit us while we are in the middle of other work, we will respond to your request within 3 minutes. If there is not an employee in charge, we will explain the reason precisely and other staff members will answer your requests.
Carefully listening to customers’ opinion We will conduct a customer satisfaction survey more than once a year.
We will measure and improve our service regularly through various monitoring and surveys.
We will carefully listen to customers’ opinion through various channels such as the internet homepage, the call center, phone calls, visits, letters, e-mails, and faxes.
Swift response to customers’ demand We will aggressively review your opinions and demands. We will inform you with the results.
Compensation for the erroneous service If there is a delay or a cancellation because of our fault, we will provide compensation according to the rules.
If there is an accident on baggage, we will pay for the damage according to the rules on baggage liability.
If there is a change or a cancellation of reservation because of our fault, we will offer you a refund or alternative flights.
If you feel unpleasant because of the unkindness of our employees, we will apologize to you politely, and train the employees concerned for correction in their behavior.
On other inconveniences, we will identify complaints and make improvements. If it is acknowledged that we are responsible, we will provide a small compensation (including compensation in kind)
Corporate Social Responsibility(CSR) activities In order to make a society where all the people are happy, we will conduct corporate social responsibility activities based on our sharing corporate culture.
Sponsorship and participation in regional events We will actively sponsor and participate in cultural and sports events in the region to fulfill our role as a regional company.
Preservation of customer information We are dedicated to the security of customer information, acquired in the process of business, so that the information is not leaked.