Baggage Compensation

Baggage Liability of compensation

AIR BUSAN has a limited liability on baggage on which the company has made either international or unintentional damage while the baggage is being transported, stored, and managed.

  • The limit of liability for lost, damaged or stolen baggage due to the negligence of the airline shall be subject to the applicable agreement of the boarding route.
  • However, if your price of baggage is in excess of the compensation limit, you will be entitled to reimbursement of the baggage within the limit of the declared value after paying the closing price in advance.
  • Check the baggage belt at the arrival airport to check whether there is any problem with the checked baggage and submit it to the staff. (If it is not received on site, limited compensation may apply.)
If your baggage is damaged or your belongings are lost, you must notify the airline in writing within 7 days from the date of delivery of the baggage, or within 21 days from the date of airing your baggage if the baggage is delayed or lost.

non-reimbursable goods

Compensation is not available in the following cases.

  • When damages are the result of accidents or mistakes made by passengers
  • Damage to baggage due to the weight exceeding 23kg per baggage or the contents being packed in excess of the bag's capacity (including damage and loss of contents accompanying damage to baggage)
  • Destruction of the lock that occurred during security check or damage to the film by X-ray screening
  • Scratches, nicks, dents, smudges and general wear and tear in the daily handling of baggage, loss and damage to accessories, external locks, name tags, covers, belts, etc. (including consumables and accessories removable from the stroller)
  • Items that are prohibited from being transported as checked baggage and must be transported as carry-on baggage
  • Fragile items (including liquids such as cosmetics and alcohol) or perishable items
  • Special baggage not enclosed in a hard case or securely packed (musical instruments, golf clubs, sporting goods, etc.)
  • Expensive personal electronic devices or data such as health-related medicines, notebook computers, mobile phones, camcorders, MP3 etc.
  • Precious objects difficult to determinate the price such as cash, jewels or precious metals, securities, contracts, documents, passports, ID cards, samples and valuable antiques.
  • If it is proved that the company has taken all necessary measures to prevent damage or was unable to take measures due to force majeure