Wheelchair rental

• Free wheelchairs are available to customers who are not comfortable walking.
• The number of wheelchairs is limited at each airport, so in-advance reservation is recommended.
• If you need to rent, please apply in advance through the Reservations Center (1666-3060).
• Customers with disabilities can apply for priority seating for the physically challenged through the reservation center until 6:00 PM the day before departure or during airport check-in on the day.
  However, if the seat has already been occupied by another transportation-disadvantaged person, it may not be assigned.
  Please prepare supporting documents to prove that you are a transportation disadvantaged person.
• Depending on airport circumstances, if you board using a remote apron instead of a boarding bridge, you will be served by bus.
• If it is difficult to use the lift car at the remote apron, the staff will help you get on board with your consent.

Customer using own wheelchair

• You can use your own wheelchair to the boarding gate, and the wheelchair will be loaded into luggage compartment.
• If you need staff assistance at the departure/arrival airport, please apply for the Together service (staff accompanying service). (Free for national meritorious holders and welfare card holders)
• We will first guide you to the boarding gate at your destination so that you can use a wheelchair. (Service may be provided depending on whether you have a welfare card, and this service may change depending on airport circumstances.)
• For electric wheelchairs, Airbusan airline's prior approval is required.
  Please contact our reservation center (1666-3060) to check the exact battery capacity and its carry-in availability.
• If you are receiving wheelchair service, please arrive at the check-in counter early, considering the time to apply for service. (1 hour before domestic departure and 2 hours before international departure)
• Depending on airport circumstances, if you board using a remote apron instead of a boarding bridge, you will be served by bus.
• If it is difficult to use the lift car at the remote apron, the staff will help you get on board with your consent.

Communication Card (AAC Card)

In-flight Communication Card with pictorial representations for easy communication of emergency procedures, meal requests, etc., for passengers with communication difficulties.
*Download on your personal electronic device or use the AAC card provided on board

Communication Card (AAC Card)